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Frequently Asked Questions

What are solid scents?

Solid scents, as the name implies, are a clever way of delivering your favourite scent in a solid state rather than the usual liquid mix of ethanol (alcohol) and water. 

What are the products made from?

We use a moisturising base of Cocoa, Shea Butter and Sweet Almond Oil, combined with our signature scents to make our range of solid perfumes & colognes. Check out our product descriptions on the product pages.

What does 'Inspired by' mean in your perfume descriptions?

Lets face it, some of the big brand perfumes smell extremely good. Our scents are based around some of the best perfumes in the market, but with an added twist. So where we say it is inspired by a certain fragrance, this will give you a very good guide as to what to expect. If you like that fragrance- you'll like our version.

Do you also sell spray/liquid perfume?

No, solid is the new liquid. Try something new!

Does SPC test on Animals?

No and never!

How do I use my Solid Scent?

You will be a master in no time, simply swirl your finger on top of the solid perfume. Rub onto your wrists and neck. Reapply as desired. Easy. Take you perfume on the go anywhere and everywhere.

How do I store it?

It is so portable, convenient that it can be literally stored anywhere. In your pocket, bag, clutch bag, suitcase, gym bag, bathroom cabinet, bedside table, dressing room.

How long does it last?

That depends on how often you use it, but with moderate use it should last 4 - 6 months. 

Will it melt?

In normal conditions it won’t melt. However, if you leave it in the direct sun on a 40 degrees day, it might. Keep it out of direct sunlight and store it under 45 degrees and you will be fine!

If you do expose it to extreme temperatures, simply let it cool down and it will be back to normal.

Can I buy one for a friend or as a gift?

Absolutely, they make the perfect gift. Simply add their shipping address at the check out and we will ship it to their front door.

What is your returns policy?

We're sorry you didn't love your Solid Perfume. Please reach out to hello@solidscentco.com with your order number and the product you'd like to exchange or return, and we'll take care of the rest.

All returns requests must be submitted within 14 days of receiving the order and be in original condition.

How to return:

You will be refunded in full to your original form of payment, including the cost of standard delivery. However, we will not refund your cost of returning the product(s) to us. If you received any discounts when you paid, any refund will only reflect the amount you actually paid.

Refunds will not be processed until the returned product is received and can take up to 5-10 business days to appear on your statement.

Can I try before I buy?

Unfortunately not. Thanks to the sheer volume of requests and the logistical nightmares, we don’t offer samples. We do offer a 14 day money back guarantee. If you feel the solid scent hasn’t met your expectations you can return your product — even if you’ve used it — for a full refund. Check our returns policy for more details.

Can I become a stockist?

Absolutely, like you we want our product to reach all corners of the world. So, if you’re interested in stocking the worlds most sleek and elegant solid perfume or king of solid colognes, email retail@solidscentco.com and we will get back to you ASAP.

How long will my order take to arrive?

We will pack and ship your order within 48 hours of receiving it. Shipping times will vary depending on where you live. For a better idea check out our shipping policy HERE

My scent is running low can I buy a refill?

Now that you have converted to solid scents and love the smell, we want to look after you. So we have created easy refillable tins that just slip right into your sleek black case. Just order these online and it will be shipped to your front door. Remember you can purchase different scents together and then just change them in your case when you want.

What form of payments do you accept?

We accept Visa, MasterCard and American Express credit or debit cards. Paypal, Apple pay and Google pay. Unfortunately, we cannot accept cheques or money orders.

I have a unique question and want to talk to someone about it.

We’ve got people who love that kind of thing. To ask anything and get a quick, personal reply, email us at hello@solidscentco.com, don’t worry—we check it constantly.